Customer Care Specialist
On-siteEdmond, Oklahoma, United States
EXPIREDEdmond, Oklahoma, United StatesOn-siteFull Time
Full Time
Job Summary
Answer customer inquiries via telephone, email, and online banking chat while assisting with Interactive Teller Machine transactions such as deposits, withdrawals, and check cashing. Process loan payments, manage account holds, and verify customer balances before disbursing funds. Maintain I.T.M. currency stocks, report machine errors, and upload nightly reports while collaborating with vendors to run data reports. Handle complaints professionally and escalate issues as needed, ensuring compliance with banking laws and maintaining confidential customer information.
Required Qualifications
- Associates degree in Business, Finance or related field or High School diploma
- One to three years of job-related experience, in either a retail or financial institution setting
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