Customer Care Specialist - Chinese (f/m/d) @MYTHERESA
On-siteLeipzig, Saxony, Germany
Job Summary
Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service. Respond efficiently, accurately, and promptly to customer requests via phone calls and emails while consistently meeting the highest service and KPI standards. Establish and maintain relationships to build a portfolio of relevant customers by collaborating closely with Payments, Customs, Warehouse, and Shipping teams. This role requires native-level proficiency in Chinese (written and spoken) and excellent English skills, with a focus on luxury retail customer service. LuxExperience is the leading digital, multi-brand luxury group, home to Mytheresa, NET-A-PORTER, MR PORTER, and YOOX.
Required Qualifications
- Previous experience in customer service within (luxury) retail or relevant customer-facing roles
- Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
- Familiarity with customer communication and e-commerce-related technology
- Good computer skills, especially MS Office
- Conscientiousness when handling customer data
- Flexibility, resilience, and the ability to work as part of a team
- Native-level proficiency in Chinese (written and spoken) and excellent English skills
Desired Qualifications
- additional languages are a plus
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