Customer Care Specialist (CH & EU), AT
$36,000–$55,000 year
On-siteVienna, Vienna, Austria
Job Summary
Provide high-quality Customer Care via email, live chat, and phone for customers in Switzerland and the EU, handling topics ranging from onboarding and account verification to crypto transactions and gift card activation. Manage complex or escalated inquiries by collaborating closely with Compliance, Product, Operations, and Tech teams while documenting interactions using modern ticketing tools. Contribute to improving Help Center content, internal documentation, and AI chatbot training by identifying recurring issues and refining support flows. Represent the customer voice proactively to share insights with internal stakeholders.
Required Qualifications
- 3+ years of experience in Customer Care, Customer Support, or Customer Operations
- ideally in fintech, e-commerce, retail, or a regulated environment
- Excellent written and spoken communication skills in English
- Very good to negotiation-level German skills
- French or Italian: fluent
- Strong written and verbal communication skills with a high level of empathy
- Experience working with support platforms such as Intercom, Zendesk, or similar tools
- Strong problem-solving skills and the ability to explain complex topics clearly and calmly
- Comfortable handling sensitive topics such as compliance, verification, or customer complaints
- Ability to work independently in a fast-paced, international environment
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