Customer Care Specialist, Business
$76,000–$126,000 year
RemotePoland or Hub, Steiermark, Republic of Austria
Job Summary
Assist volume-subscription customers and prospects with inquiries about products, subscriptions, account management, billing, installation, training, troubleshooting, retention, upgrading, and offboarding via email and live chat. Guide users through help desk interactions, address signs of dissatisfaction proactively, and collaborate on tasks to improve support operations efficiency. Maintain positive customer relations while meeting SLAs and contributing to team goals. Based in Warsaw, this role requires 2+ years of customer service experience, advanced English proficiency, and strong problem-solving skills.
Required Qualifications
- 2+ years of previous experience providing help or service to customers
- Advanced proficiency in written and spoken English
- Strong critical thinking and problem-solving abilities
- A clear and empathetic communicator who values patience
- Exceptional reading comprehension and attention to detail
- Quick learner with the capability to navigate large volumes of complex information seamlessly
- Initiative to follow through on tasks and contribute proactively to team and company objectives
- Ability to make thoughtful, informed decisions independently when handling customer needs
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
- Candidates for this role should be based in Warsaw
Desired Qualifications
- A passion for providing outstanding customer service, not just by resolving issues but also by proactively preventing them
- Background working with B2B customers is a plus
- Prior experience working with various software (macOS, Browser, Slack, etc.)
- Experience with any ticketing systems is a plus, but not required
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