Customer Care Specialist
On-siteBig Sky, Montana, United States
Job Summary
Be a central hub of knowledge and support for guests and internal teams at Big Sky Resort. Act as a subject matter expert on all lift access products, including season passes and day tickets, while using administrative access to bigskyresort.com to support guest needs and troubleshoot online issues. Respond promptly and professionally to inquiries via phone, email, live chat, and voicemail, maintaining high accuracy when sharing information about resort services, activities, and offerings. Collaborate closely with the Customer Care Center team and Mountain Services to ensure consistent, helpful information and exceptional service across multiple communication channels.
Required Qualifications
- Strong communication skills across phone, email, and chat
- Professional, efficient typing and digital communication abilities
- Team-oriented attitude and desire to provide an exceptional guest experience
Desired Qualifications
- Experience in guest service roles is preferred
- Familiarity with RTP|One and/or Salesforce is a plus
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