Customer Care Specialist
On-siteSioux Falls, South Dakota, United States
Sioux Falls, South Dakota, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Take inbound service calls covering customer service, cable, phone, and internet troubleshooting, including sales interactions. Process billing payments, educate customers on billing cycles and account charges, and proactively recommend additional services based on account analysis. Support cable, internet, and phone products by troubleshooting connectivity, configuring video equipment, and resolving dial tone or sound quality issues. Communicate technical information to non-technical audiences and achieve solid performance against critical metrics and attendance guidelines.
Required Qualifications
- At least one year of customer service experience
- Prior call center experience
- High school diploma
- Ability to complete a background check
- Ability to complete a drug test
- Excellent communication skills
- Ability to communicate and present effectively on the telephone
- Ability to learn basic troubleshooting
- Ability to communicate technical information to a non-technical audience
- Ability to read and interpret documents, such as safety rules, product information and training materials
- Ability to add, subtract, multiply, and divide figures and amounts using whole numbers, common fractions, and decimals
- Ability to define problems, collect data, establish facts, and solve practical problems
- Ability to use Word processing, Internet software and e-mail
- Capability to become proficient in the use of the billing system and tools used to support the customer
Desired Qualifications
- Technical education beyond high school
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