Customer Care Specialist
Remote · New York City, New York, United States or US
Job Summary
In this Customer Care Specialist role, you will build and maintain strong relationships with customers, providing guidance on service offerings to enhance loyalty and retention. Responsibilities include managing major accounts, preparing customized proposals, and ensuring accurate sales forecasts. The ideal candidate possesses a college diploma in business or related field, two years of experience in sales or customer service, and is comfortable using CRM tools like Salesforce. A strong sales-oriented mindset paired with excellent organizational skills is essential for success, along with a proactive and collaborative approach.
Required Qualifications
- College diploma in business or related field (preferred)
- Minimum of two years of experience in sales or customer service
- Strong communication skills
- Insight into customer needs
- Organizational skills
- Detail-oriented approach
Desired Qualifications
- Strong communication skills
- Ability to thrive in a fast-paced environment
- Comfort using CRM and business tools
- Collaborative attitude
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