Customer Care Specialist (26-67)

Manage incoming and outgoing telephone calls to determine financial needs, resolve customer issues across services like stop payments, e-banking, and loans, and develop client relationships. Process business transactions in compliance with operational, technical, and regulatory requirements while tactfully handling complaints and objections. Meet referral and service goals through outbound follow-up calls and actively participate in department meetings, training, and scriptwriting sessions. Requires strong oral and written communication skills, bilingual proficiency in English and Spanish is a plus, with a minimum of two years customer service experience. Located in Midland, TX.