CUSTOMER CARE SPC TIER I (Non-Safety Sensitive)

CUSTOMER CARE SPECIALIST TIER I role handling front-line customer inquiries and support across multiple locations via phone and in-person interactions. Responsibilities include answering and screening calls, directing customers to the appropriate department, processing payments and scheduling deliveries using Storis, providing timely information on warranties and returns, ordering parts for missing hardware, following up on service orders with the factory, coordinating with sales to meet customer service goals, and maintaining organization and accurate invoicing. Benefits include health, dental and vision, 401k matching, life insurance, HSA/FSA, disability coverage, paid vacation, employee discounts, and an on-site gym. Required ability to multitask in a fast-paced environment and communicate positively with customers and team members.