Customer Care & Sales Advisor I
On-siteSherman, Texas, United States
Job Summary
Respond to inbound customer inquiries via phone or ticketing systems, addressing billing questions, scheduling service, and managing add/change/delete requests. Actively listen to understand customer needs, resolving standard issues, handling disconnect requests, and arranging product returns. Use telephone-based selling skills to build rapport, offer creative solutions, negotiate household spend, and meet weekly and monthly sales activity goals. Follow company-approved scripts to ensure consistent communication while inputting orders accurately. This role blends service and sales skills, focusing on caring for customers and protecting relationships within a designated region.
Required Qualifications
- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions aligned with customer needs
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Strong communication and active listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear
- May be required to lift up to 10 pounds
- Background check clearance
- Drug screening clearance
- Reference check clearance
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