Customer Care Representative
$31,200–$31,200 year
RemoteUnited States
Job Summary
Handle 2–3 inbound service and reservation calls per hour with a focus on one-call resolution, accurately processing requested changes to existing reservations. Utilize available resources to independently navigate multiple browsers and systems, chat via instant messaging, and respond to emails while maintaining an engaged conversation. Remain accessible and responsive via phone, email, and chat during scheduled work hours, consistently meeting productivity standards. Engage in team meetings and training to build knowledge and stay informed of company initiatives. This role supports World Travel Holdings, the nation's largest cruise agency, in delivering a remarkable customer experience through its Customer Connection methodology.
Required Qualifications
- Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs
- Ability to consistently deliver exceptional customer service by resolving issues efficiently, aiming for one-call resolution, and maintaining a high level of attention to detail
- Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office
- Ability to communicate through all mediums (verbal, listening, written) and confidence to make outbound, follow-up calls to customers
- Open to receive coaching feedback through regular meetings and apply learnings
- Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift
- Self-motivated and adaptable to succeed in a structured virtual call center with reliable internet (at least 5.0 Mbps upload / 10 Mbps download)
- Must have a private, distraction-free workspace where you can focus
- Your home office must be in a different residence from any other World Travel Holdings remote employee
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