Customer Care Representative - Washington DC (On-Site)

Customer Care Representative is the frontline role at MTM Health, handling inbound calls from Members, Clients and Facilities with 60–80 calls per day and higher volumes on Mondays. Requires 1 year of call center experience, 6 months of customer service experience, and basic typing/computer skills. The position is in-office at 80 M Street SE, Washington, DC 20003, with an hourly rate of $19.95. The role focuses on removing barriers to care, delivering personalized service, and contributing to MTM Health’s mission and NCQA-standard customer service excellence. Benefits include health/dental/vision, retirement with company match, HSAs/FSAs, paid time off, education reimbursement, career development programs, and a supportive, growth-oriented environment. MTM Health is an equal opportunity employer.