Customer Care Representative

Conduct routine Homeowner meetings to observe and assess warranty request submissions, managing service appointments and coordinating between homeowners and trade partners. Perform Home Complete/Quality Inspections prior to delivery and handle Service Request Management by entering, updating, closing, and processing Purchase Orders. Track customer satisfaction metrics related to homeowners served while resolving warranty matters to ensure the luxury homebuying experience continues after move-in. This on-site role requires 3-5 years of residential construction experience and strong computer skills in Outlook, Excel, and Word.