Customer Care Representative
On-siteGreenville, South Carolina, United States
Greenville, South Carolina, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Conduct routine Homeowner meetings to assess warranty request submissions and manage service appointments by coordinating between homeowners and trade partners. Perform Home Complete and Quality Inspections prior to delivery, then enter, update, and close Service Requests while processing Purchase Orders. Track customer satisfaction metrics related to homeowners served and resolve warranty matters to ensure a seamless post-move-in experience. This role requires on-site presence five days per week in Greenville, South Carolina, supporting Toll Brothers' luxury home building operations.
Required Qualifications
- High school diploma or equivalent
- 3 - 5 years of residential construction experience
Desired Qualifications
- Outstanding Customer Service Skills
- Ability to plan and prioritize while focusing on detail orientation and effective time management
- When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
- Applies creative problem-solving to address business needs and issues
- Strong computer skills including Outlook, Excel, and Word
- Experience with a service department
- 1 - 3 years of Customer Service Experience
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