Customer Care Representative
Remote · Lenexa, Kansas, United States or New York City, New York, United States
Lenexa, Kansas, United States or New York City, New York, United StatesRemoteFull TimeEntry LevelNo RequirementMedium
Type
Full Time
Level
Entry Level
Education
No Requirement
Company size
Medium
Job Summary
This position focuses on delivering exceptional customer service within a healthcare environment, utilizing various communication channels to handle inquiries and maintain patient confidentiality. The role demands empathy and professionalism while managing routine health-related customer interactions.
Required Qualifications
- 1-year related customer service excellence experience
- Health care and laboratory related experience
- Experience delivering customer service excellence and achieving productivity/accuracy/quality standards
- Consistent exceptional customer service
- Ability to maintain patient confidentiality
Desired Qualifications
- Good digital skills (Outlook & Excel)
- Experience with phone systems, chat, automation, and AI
- Ability to multi-task
- Organizational skills
Additional Requirements
- Must be able to lift up to 50lbs
- Must be able to sit for long periods of time
- Must be able to walk up and downstairs
- Must be able to see and key efficiently
- Must have a driver license, SSN card, or passport
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