Customer Care Representative
$45,000–$70,000 year
Remote · Lakewood, New Jersey, United States or New York City, New York, United States
Lakewood, New Jersey, United States or New York City, New York, United StatesRemoteFull Time$45,000–$70,000 yearMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
The Customer Care Representative is responsible for addressing customer service needs for both Domestic and International customers, ensuring complaints are handled effectively, and providing support for the Sales and Marketing team. Key responsibilities include processing customer complaints, managing order inquiries, and maintaining customer relationships.
Required Qualifications
- 2-3 years of Customer Service Experience, complaint process preferable
- Experience using order management systems such as JD Edwards, EPICOR, SAP, etc.
- MS Office Suite (Word, Excel, Power Point)
- Detail oriented
- Excellent interpersonal skills and the ability to work as part of a team or individually
- Excellent communication skills, verbal and written
- Time Management, ability to multi-task
Desired Qualifications
- International shipping experience a plus
- Epicor experience a plus
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