Customer Care Representative (Retail Sales and Retention)
$21,000–$21,000 year
On-siteAngeles City, Central Luzon, Philippines
Job Summary
Interact with customers via phone to address inquiries, resolve concerns, and build positive relationships by actively listening and empathizing with their needs. Proactively promote and sell products and services to new and existing customers, meeting and exceeding sales targets through education on features, benefits, and promotions. Implement retention strategies to ensure loyalty and reduce churn while identifying opportunities to upsell and cross-sell. Investigate and resolve complaints promptly, escalating complex issues as necessary, and maintain accurate records of all interactions and efforts. Collaborate with cross-functional teams including Sales, Marketing, and Technical Support to achieve customer-related goals.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- 2+ years of experience in retail sales and inbound sales
- Strong retention skills
- Proven ability to meet or exceed sales targets
- Customer-focused mindset with a genuine desire to help and assist customers
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and multitasking abilities
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move about the office to accomplish tasks
- Must be able to reach in any direction
- Must be able to raise or lower objects
- Must be able to move objects from place to place
- Must be able to hold onto objects
- Must be able to move or exert force up to forty (40) pounds
Desired Qualifications
- Proficiency in using customer relationship management (CRM) software is an advantage
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation
- Must be willing to submit to drug screening
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