Customer Care Representative (Remote - Hawaii)
$41,600–$41,600 year
RemoteCalifornia, United States or Arizona, United States
Job Summary
Conduct inbound calls to collect participant information, verify eligibility, and provide program details for individuals interested in quitting tobacco. Complete intake questionnaires to document data in compliance with HIPAA and client guidelines while assessing readiness to change and supporting continued engagement. Maintain call center metrics and individual performance expectations through ongoing training and adherence to quality standards. This role serves as the first point of contact for Health Initiative Programs at National Jewish Health, a leading respiratory hospital committed to improving lives through innovative health programs.
Required Qualifications
- High School Diploma or equivalent
- Minimum of two (2) years experience in a customer service position
- Reside in Colorado, Hawaii, Texas, Arizona, Florida, Illinois, New York, Wisconsin, or California
- Fluent in English and Spanish
Desired Qualifications
- Customer service experience in a health care or call center environment
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