Customer Care Representative
$37,440–$41,600 year
On-siteFoxborough, Massachusetts, United States
Job Summary
Serve as a primary point of contact for customers via phone, email, and live chat, responding to inquiries about accounts, orders, products, and services. Conduct account walkthroughs and onboarding tutorials for new clients, while creating and maintaining accurate records in CRM and support systems. Resolve complaints and order-processing issues, escalating when necessary, and partner with Logistics, Operations, and Accounting teams to address delivery, scheduling, billing, and payment discrepancies. Develop knowledge base articles in Salesforce to support self-service and reduce case volume. Maintain service-level response expectations and proactively identify recurring issues.
Required Qualifications
- 2+ years of experience in a customer service, customer support, or customer care role
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Comfort working independently with minimal supervision
- Experience using CRM systems
- Fluent in English
- Customer-focused mindset with strong problem-solving skills
Desired Qualifications
- Salesforce
- Spanish language proficiency
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