Customer Care Representative Part-Time (Bank) / Req #1194
$38,500,800–$55,598,400 year
On-siteSpringvale, Maine, United States
Springvale, Maine, United StatesOn-sitePart Time$38,500,800–$55,598,400 yearSmall
Part TimeSmall
Job Summary
Provide exceptional customer service via phone, email, chat, and text by resolving account issues, fraud notifications, and service outages on first contact. Support digital banking solutions and frontline employees with system access, training, and monitoring for Windows and Horizon Core. Manage card disputes, PIN resets, and inventory while proactively engaging customers for sales opportunities. Monitor digital transactions for suspicious activity and compile reports for other departments.
Required Qualifications
- Excellent customer service skills
- Excellent written and verbal communication skills
- Ability to work independently as well as with a variety of people in a team environment
- Adapts easily to change and can effectively handle multiple tasks
- In-depth knowledge and understanding of various financial products and services
- Strong organizational, technical, and interpersonal skills
- Ability to multitask, adapt well to variety and change, and perform well when busy
- Must be a self-starter and goal driven
- Part-Time / Non-Exempt / On-site Only
Desired Qualifications
- A minimum of two years' experience in customer sales/service or another front-line banking or financial services position
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