Customer Care Representative

Customer Care Representative role in Toronto, ON, on-site with future hybrid flexibility. Responsibilities include independently analyzing and resolving complex billing corrections (cancel/re-bills), completing move in/out field activities in the Oracle CCB system, managing high-complexity customer inquiries and escalations, handling inbound calls and email correspondence, investigating multi-system discrepancies across billing, payments, and accounts, and providing expert handling of billing disputes with recommendations for sustainable resolution. The role requires strong analytical thinking, attention to detail, professional communication in English, and collaboration in a fast-paced, team-based environment. The position also involves documenting interactions, identifying trends for process improvements, participating in calibration and quality discussions, supporting schedule rotations to meet demand (10am–6pm EST, Monday–Friday in a hybrid environment), and contributing to ongoing training. The office is in the Toronto area (Markham/North York), with an on-site start and potential move toward hybrid work in the future.