Customer Care Representative
$30,000–$30,000 year
On-siteSchaumburg, Illinois, United States
Job Summary
Customer Care Representative for Lennar's warranty and service team, providing warranty and service support to Homeowners through remote assessment, digital channels, and virtual technology. Responsible for promptly handling homeowner requests, guiding troubleshooting remotely, explaining warranty coverage, documenting findings, coordinating with Trade Partners, and ensuring timely repairs and homeowner satisfaction. Requires strong communication, organizational skills, and familiarity with residential construction; willingness to participate in after-hours on-call rotations and adhere to Lennar's warranty policies and quality standards.
Required Qualifications
- Minimum High School or GED required
- Excellent verbal and written communication skills
- Prior customer service experience required, preferably with a homebuilder
- Must possess good organizational and time-management skills
- Understand technical aspects of residential construction
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