Customer Care Representative

Customer Care Representative at Lennar provides warranty and service support to Homeowners through remote assessment, digital channels, and virtual technology, coordinating with field teams and Trade Partners to resolve issues and ensure homeowner satisfaction. Responsibilities include handling requests after reviewing documentation and case history, guiding homeowners through troubleshooting remotely, explaining warranty coverage and out-of-warranty items, maintaining thorough case documentation, coordinating with Trade Partners for repairs, and participating in after-hours on-call rotations while adhering to Lennar’s warranty policies and quality standards. Requires strong communication, organizational skills, and familiarity with residential construction and basic PC tools.