Customer Care Representative
On-site · Laval, Quebec, Canada
EXPIREDLaval, Quebec, CanadaOn-siteFull TimeEntry LevelNot SpecifiedUnknown
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Unknown
Job Summary
Handle inbound calls and email inquiries in French and English to support Laura Canada customers; resolve issues related to product availability, orders, shipping, returns, and promotions; document all interactions in a case log system; investigate and escalate technical and service-oriented issues per established procedures; ensure adherence to SLAs while delivering an outstanding customer experience.
Required Qualifications
- 1 year of relevant experience
- Capable of multitasking and learning quickly
- Empathetic and understanding of the client’s needs
- Excellent problem-solving and organizational skills
- Team players
- Strong computer skills
This role has closed. Sorce can match you with similar open roles and apply on your behalf.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.