Customer Care Representative
On-siteRiverdale, New Jersey, United States
Job Summary
Input and update customer information into the computer system, then make outgoing calls to schedule maintenance and service appointments. Answer incoming telephone calls, manage customer requests, and assist clients both on the phone and occasionally in person. Offer product and service solutions to resolve comfort problems while maintaining strong interpersonal and communication skills. This detail-oriented role requires proficiency in Windows, Word, and Excel to schedule, log, and follow up with residential customers. The position offers on-the-job training, a professional environment, and competitive benefits including medical, dental, and 401K matching.
Required Qualifications
- Associate's degree in business or equivalent course work
- 1-2 years of minimum experience
- knowledge of customer service principles and practices
- Strong computer skills
- proficiency in Word
- proficiency in Excel
- Strong Interpersonal and communication skills - verbal and written (English)
- Strong listening and problem-solving skills
- Well organized, thorough, and detail-oriented
- take-charge attitude
- Ability to make fast, accurate, and logical decisions without assistance
- Ability to follow instructions
- Ability to provide instructions to others
- Must be 100% drug free
- clear criminal history background
Desired Qualifications
- high energy
- high motivation
- goal-oriented
- great attitude
- friendly, caring co-workers environment (implied trait fit)
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