Customer Care Representative I

Answer all inquiries about products, services, policies, and procedures, including deposit rates, while promptly providing account balances and transactions. Diffuse potential conflict and calmly respond to distressed customers via recorded telephone, e-mail, and chat lines to ensure satisfaction. Demonstrate organizational and problem-solving skills by owning the problem and offering creative solutions to concerns. Become knowledgeable about company products and information systems to resolve issues and meet referral and sales goals. Refer and recommend products that benefit customers while maintaining excellent communication skills with diverse groups. Multi-task and shift full focus instantly to meet department needs. H.S. Diploma or GED required with one year of retail, office, or bank customer service experience preferred. Spanish speaking/bilingual ability is a preference. Reports to the department manager.