Customer Care Representative
$12,000–$15,000 year
Remote
Job Summary
Respond to patient inquiries via phone, email, SMS, and chat while providing compassionate assistance regarding services, appointments, and patient questions. Schedule and confirm appointments accurately, coordinate patient intake and follow-ups, and maintain organized records in CRM/EMR systems. Address patient concerns calmly, escalate complex issues appropriately, and ensure every interaction reflects empathy and professionalism. This role requires 2+ years of experience in customer support or healthcare environments, excellent English communication skills, and familiarity with HIPAA standards. The position offers a salary of $1,000-$1,250 monthly for a 100% remote role based in LATAM.
Required Qualifications
- 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service
- Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments
- Excellent English communication skills (written and verbal)
- Strong organizational and multitasking abilities
- Comfortable using CRM systems, scheduling platforms, and digital communication tools
- High attention to detail and follow-through
- Ability to remain calm, empathetic, and solution-oriented in fast-paced situations
- Stable work history and interest in long-term career growth
- 100% Remote from anywhere in LATAM
Desired Qualifications
- Experience supporting U.S.-based healthcare organizations
- Familiarity with HIPAA and patient confidentiality standards
- Experience in remote customer support environments
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