Customer Care Representative (Healthcare)
$41,600–$52,000 year
On-siteIrvine, California, United States
Irvine, California, United StatesOn-siteContract$41,600–$52,000 year
Contract
Job Summary
Handle inbound and outbound calls to address customer inquiries, provide product information, and assist with order placement, tracking, and returns. Resolve customer complaints and escalate complex issues while educating clients on policies to ensure satisfaction. Maintain detailed records of interactions in the database and meet performance targets for call quality and customer satisfaction. Collaborate with team members to identify process improvement opportunities. This onsite role in Irvine, CA requires flexibility for evening, weekend, and holiday shifts.
Required Qualifications
- High school diploma or equivalent
- Flexibility to work various shifts including evenings, weekends, and holidays
- Location: Irvine, CA (Onsite)
Desired Qualifications
- Additional customer service training
- 3+ years customer service or call center experience
- Excellent verbal and written communication skills with a professional phone manner
- Strong problem-solving abilities and empathy towards customers
- Ability to multitask and prioritize tasks effectively
- Basic computer skills and familiarity with call center software
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