Customer Care Representative
$40,000–$60,000 year
On-site · Genk, Flanders, Belgium
Job Summary
As a Customer Care Representative at H.Essers, you will act as the single point of contact for national and international customers, providing excellent service while maintaining a professional relationship. Your role focuses on optimal customer retention by overseeing shipments and advocating for customer interests across various departments. You are expected to embody the principle that ‘the customer is king’ and have ideally practiced this in a professional context. Effective communication in multiple languages, particularly English and Dutch, is crucial to excel in this dynamic logistics environment.
Required Qualifications
- Strong customer focus
- Ability to coordinate effectively between clients and internal teams
- Proficient in following up on shipments
- Interest in transport and customs processes
Desired Qualifications
- Experience in a customer-facing role
- Fluency in English and Dutch
- Knowledge of French or German is a strong asset
- Strong communication skills
- Ability to think outside the box
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