Customer Care Representative
$42,764,800–$45,760,000 year
On-siteMarlton, New Jersey, United States
Marlton, New Jersey, United StatesOn-siteFull Time$42,764,800–$45,760,000 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Answer customer questions via email and phone, handle increased volumes, and demonstrate product knowledge for complex situations. Process demo requests, check order status and inventory, and provide pricing information. Manage credits, return authorizations, factory chargebacks, parts express orders, and warranty replacements. Submit order changes, process addendums, track shipments, and research inquiries. Review daily reports, maintain an open issue log, and escalate unresolved issues to supervisors. Participate in weekly team meetings and training sessions.
Required Qualifications
- High school diploma or general education degree (GED)
- Three to six years related experience and/or training
- Equivalent combination of education and experience
- Military equivalent
- Global product knowledge and processes
- Articulate email, fax and verbally communicate in a clear and concise manner
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Knowledge of Microsoft Office programs (Excel, Word, etc.)
- Must be legally authorized to work in the U.S. on a full-time basis
Desired Qualifications
- The ideal candidate is highly organized
- The ideal candidate is detail-oriented
- Comfortable working in a fast-paced environment
- Knowledge and use of electronic catalog and Global websites
- Continue to learn to navigate the AS400 – but has a general understanding of all major Customer Care functions
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