Customer Care Representative
$42,764,800–$45,760,000 year
On-siteWhittier, California, United States
Job Summary
Answer customer questions via email and phone, demonstrating product knowledge to handle complex situations. Process demo requests, check order status and inventory, and provide pricing information. Handle credits, return authorizations, warranty orders, and order addendums, while tracking shipments and resolving inquiries. Submit order changes independently, review daily reports, and maintain an open issue log. Escalate unresolved issues to the supervisor and adhere to department guidelines. Daily check-ins with the Customer Care Supervisor and participation in weekly Teams meetings are required. Meet Time to Reply Average standards and log all open issues.
Required Qualifications
- High school diploma or general education degree (GED)
- Three to six years related experience and/or training
- Equivalent combination of education and experience or military equivalent
- Global product knowledge and processes
- Articulate email, fax and verbally communicate in a clear and concise manner
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Knowledge of Microsoft Office programs (Excel, Word, etc.)
- Must be legally authorized to work in the U.S. on a full-time basis
Desired Qualifications
- Global Furniture Group experience
- Experience with AS400
- General understanding of all major Customer Care functions
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