Customer Care Representative – German Speaking

Serve as the primary point of contact for inquiries via phone, email, chat, and in-person interactions at Lucid Studios. Provide clear, accurate, and empathetic guidance on vehicle features, charging, software updates, service appointments, and ownership questions while resolving issues efficiently. Schedule and manage service appointments with Service Centers and Mobile Service teams, tracking cases and following up proactively. Maintain a deep understanding of Lucid vehicles, software features, charging infrastructure, and the EV ecosystem in Germany. Capture customer feedback and escalate recurring issues to improve processes, product quality, and overall experience. Represent the Lucid brand with professionalism and a solutions-oriented mindset.