Customer Care Representative/Dispatcher
$37,440–$43,680 year
On-siteBoise, Idaho, United States
Boise, Idaho, United StatesOn-siteFull Time$37,440–$43,680 year
Full Time
Job Summary
Answer incoming support calls, create tickets, and escalate issues to the Helpdesk while documenting all interactions per standard operating procedures. Route calls to appropriate resources, schedule service calls, and communicate with customers, technicians, and salespeople. Recognize and document trends in customer calls to alert management. Use basic computer applications and IT ticketing systems to meet monthly service goals. This entry-level role in Boise, ID, includes training in office technology solutions and offers a team-player environment with advancement opportunities into leadership roles.
Required Qualifications
- Experience using IT ticketing support systems
- Experience using Unified Communications for business solutions (Call Handling)
- Strong phone and verbal communication skills along with active listening
- Proven ability to multi-task and work in fast-paced environments
- High attention to detail and strong organizational skills
- Experience with Microsoft Word and Excel
Desired Qualifications
- Bi-lingual is a plus
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