Customer Care Representative
On-siteFranklin, Connecticut, United States
Franklin, Connecticut, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Provide exceptional customer service via phone and personal contact, resolving inquiries and complaints while processing counter transactions, payments, and billing. Document customer records, manage parts inventory, and coordinate service requests for gas and water needs, ensuring accurate paperwork submission. Handle light collections, assist with special projects, and maintain confidentiality and professionalism. Work in a fast-paced office environment with regular attendance required.
Required Qualifications
- High school diploma / GED
- Must be able to work well in a fast-paced environment
- Must be dependable with a stable work history
- Ability to follow verbal and written directions
- Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
- Ability to be a positive representative of the Company both internally and externally
- Ability to work with respect and cooperation at all times with fellow employees and customers
- Regular attendance at the worksite is required
- Physical presence at the work site is required
- This position is required to be performed at the work site during regularly scheduled hours
Desired Qualifications
- Minimum of 3 years of experience in an office environment
- Customer service or inside sales experience
- Advanced knowledge (where water solutions are offered)
- Good phone skills and computer literacy (MS Office)
- Ability to work independently and effectively manage time
- Exercise solid organizational and communication skills
- Ability to provide excellent customer service and build rapport with customers
- Demonstrate a strong commitment to customer service and safety
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