Customer Care Representative
$41,600–$45,760 year
RemoteNew York, United States or New Jersey, United States
New York, United States or New Jersey, United StatesRemoteFull Time$41,600–$45,760 yearAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Answer inbound customer calls, inquiries, and requests by researching issues and providing accurate, efficient resolutions. Engage customers actively to confirm information, diffuse escalations, and build rapport while utilizing job-specific software and scripts. Assess customer needs to make sales recommendations for products or services that better suit their requirements. Meet or exceed call center metrics while participating in training to expand knowledge of company products and services. Work remotely within VT, NH, NY, CT, MA, ME, DE, MD, PA, WV, and NJ.
Required Qualifications
- High school diploma or GED
- 2-4 years of customer service or inside sales experience
- Demonstrated ability to work as part of a team in a collaborative environment
- Legally eligible to work in the US
- Outstanding relationship management skills
- Excellent listening communication
- Problem solving skills
- Ability to identify and develop sales opportunities
- Demonstrated proficiency with Microsoft Office
- Typing proficient
- Working knowledge of Microsoft Dynamic for CRM or similar software systems and related software
- Live and work in VT, NH, NY, CT, MA, ME, DE, MD, PA, WV & NJ
Desired Qualifications
- Advanced degree
- Relevant sale certifications
- Prior sales experience
- Experience or interest in environmental and/or sustainability field
- Positive, team-oriented individual
- Curious
- Attentive
- Results-oriented
- Ability to see the larger picture while focusing on detailed information
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.