Customer Care Representative
On-site · Phoenix, Arizona, United States
Job Summary
Customer Care Representative at ASSA ABLOY’s Grand Canyon Service Center (on-site in Southwest Phoenix). You will provide front-line support, handle customer inquiries, process orders and quotes, research and resolve issues, maintain up-to-date product knowledge, and collaborate with internal teams (Engineering, Sales, Production, Distribution) and external contacts (Suppliers, Distributors, Architects, Contractors) to ensure timely delivery and customer satisfaction. The role emphasizes customer service excellence, effective communication, problem-solving, coordination across departments, and adherence to corporate policies.
Required Qualifications
- High School degree or GED equivalent required
- Bachelor’s degree or additional studies in Business, Engineering, or a related area a plus
- Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired
- Previous experience within customer service within a manufacturing / production environment would be a plus
- Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence
- Demonstrated track record of being a self-starter or being resourceful
- Excellent communication and time management skills
- Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy
- Ability to multitask and prioritize projects under tight time deadlines
- Proficiency in Outlook, Excel, and Word
- Knowledge or exposure to ERP systems and shipping software a plus
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