Customer Care Representative - Career Advancement Opportunities!!
$43,680–$45,760 year
On-siteRochester, New York, United States
Rochester, New York, United StatesOn-siteFull Time$43,680–$45,760 yearAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Answer inbound customer calls, inquiries, and requests by researching issues and providing accurate, efficient resolutions in a respectful manner. Engage actively to confirm information, diffuse escalations, and build rapport while utilizing job-specific software and databases. Explain possible solutions, assess needs, and make sales recommendations for products or services that better suit identified customer needs. Meet or exceed call center metrics while participating in training to expand knowledge of company products, sales, and services.
Required Qualifications
- high school diploma or GED
- 2-4 years of customer service or inside sales experience
- demonstrated ability to work as part of a team in a collaborative environment
- legally eligible to work in the US
- Outstanding relationship management skills
- excellent listening communication
- problem solving skills
- the ability to identify and develop sales opportunities
- Demonstrated proficiency with Microsoft Office
- typing proficient
- a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software
Desired Qualifications
- advanced degree
- relevant sale certifications
- prior sales experience
- experience or interest in environmental and/or sustainability field
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