Customer Care Representative
$39,520–$47,840 year
On-siteWest Sacramento, California, United States
West Sacramento, California, United StatesOn-siteFull Time$39,520–$47,840 yearHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Generate new business opportunities and drive customer loyalty by re-engaging existing clients using the ServiceTitan database. Conduct outbound calls based on customer needs, regularly update records, and identify upsell opportunities while maintaining accurate pipeline management. Schedule follow-up calls, coordinate with internal support teams, and provide knowledgeable communication using company-provided scripts. Full-time schedule available Monday through Friday between 7 a.m. and 7 p.m., with occasional weekend work.
Required Qualifications
- High school diploma or equivalent
- 2+ years of phone sales and customer service experience
- Strong communication and interpersonal skills
- Basic computer skills, including proficiency with CRM software
- Geographic knowledge of the service area and the ability to read maps
- You'll work full-time anytime between our business operation hours of 7 a.m.–7 p.m. Monday through Friday
- Occasional weekend work may be required on Saturdays
- Your schedule is subject to change due to the season
Desired Qualifications
- Experience in the HVAC industry
- Experience using ServiceTitan or similar CRM systems
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