Customer Care Representative
Hybrid · Mandaluyong City, Metro Manila, Philippines
Job Summary
Customer Care Representative handling chat-based inquiries across platforms (TikTok, Shopee, Lazada), providing accurate product information, processing order-related issues (tracking, cancellations, returns), resolving customer concerns with empathy, and relaying feedback to relevant teams. Responsibilities include clarifying customer needs, offering effective solutions for satisfaction, collaborating with internal teams (logistics, sales, billing) to resolve complex issues, and contributing to service delivery improvements. The role emphasizes strong BPO/contact center experience, customer empathy, issue resolution, and cross-functional communication to maintain high customer satisfaction. This position is part-time and supported by a network of A-Team-style collaboration and career development opportunities.
Required Qualifications
- BPO experience
- experience with contact center operations
- strong communication skills
- ability to troubleshoot and resolve customer issues
- ability to collaborate with logistics, sales, or billing teams
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