Customer Care Representative - 2nd Shift (Shift Premium Available)
$35,360–$54,371 year
On-site · Stevens Point, Wisconsin, United States or Hales Corners, Wisconsin, United States
Job Summary
Respond to customer inquiries via phone and email, provide prompt, courteous service, and troubleshoot complex account or technical issues using available tools; promote Associated Bank products and services that meet customers’ needs; mentor and train new team members to ensure high-quality service; collaborate with colleagues across teams to improve processes and customer experiences; uphold compliance with bank policies and regulations; shift 12:00pm–9:00pm with shift premium eligibility; ideal for bilingual English/Spanish candidates.
Required Qualifications
- High school diploma or equivalent
- Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales
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