Customer Care Rep
$31,200–$31,200 year
On-sitePasig City, Metro Manila, Philippines
Job Summary
Manage inbound and outbound communications via phone, email, chat, and social media while processing orders, fulfilling samples, and entering data into CRM systems. Troubleshoot customer issues by providing solutions, recommendations, or replacements with a positive approach, and validate orders to ensure accuracy. Analyze customer concerns to resolve them timely, identify potential sales opportunities, and assist in testing new surveys or processes. Prioritize multiple tasks across projects to meet performance metrics and deadlines while maintaining product knowledge and reporting system discrepancies.
Required Qualifications
- At least two years of college
- completion of a vocational course
- preferably in Customer Care
- At least six months of call center experience
- English proficiency
- various software applications including Microsoft Word, Excel, PowerPoint, and Outlook
- internet navigation
- written and verbal communication skills
- Ability to read and comprehend instructions, short correspondence, and memos in English
- Exceptional listening skills
- high level of problem-solving skills
- strong interpersonal and oral communication skills
- strong organizational skills
- excellent attention to detail
- highly self-motivated and directed
- ability to prioritize and execute tasks
- ability and comfort in working in a fast paced environment
- ability to work in a team environment
- team player
- Regular attendance
- punctuality
- adherence to agreed-upon schedule of availability
Desired Qualifications
- completion of a vocational course, preferably in Customer Care
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