Customer Care Rep. 1
On-siteRacine, Wisconsin, United States
Job Summary
Establish and maintain customer relationships by learning and evaluating customer operations to identify objectives, requirements, and preferences. Proactively communicate regarding order management aspects including pricing, availability, delivery, expediting, and proactive order maintenance. Pursue product applications using personal knowledge, internal specialists, vendor representatives, and available resources. Utilize Conexiom, WOE, and EDI for order processing while managing Customer Portal responsibilities for bid and order entry. Provide accurate and timely information through vendor portals and websites. Complete required Rockwell, MVP, and NAED trainings. Build relationships with vendors to offer comprehensive solutions. Work Monday through Friday from 8:00 am to 5:00 pm in Southeastern WI.
Required Qualifications
- High School Diploma
- Basic knowledge of Microsoft suite; Outlook, Word and Excel
- Good organizational and time management skills
- Good oral and written communication skills
- Working knowledge of customer service best practices
- Minimum of one-year customer service experience
Desired Qualifications
- some college
- Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs
- Ability to work in a strong team environment while maintaining strong personal work levels
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