Customer Care - Remote Role
RemoteLondon, England, United Kingdom or United Kingdom
Job Summary
Manage daily customer interactions by handling 50+ calls, troubleshooting issues, and resolving complaints with attention to detail. Liaise with dry cleaners and drivers to ensure service delivery, while maintaining professionalism and initiative in all communications. Complete a three-week training period in London with provided travel and accommodation before transitioning to a fully remote role. Work flexible shifts including mornings, evenings, and one weekend every two weeks. This position offers a competitive salary, health subsidy, pension, and profit-related bonus opportunities within an award-winning laundry service.
Required Qualifications
- Two year's minimum previous customer care experience
- Excellent attention to detail
- Well organised and punctual
- A team player
- Honesty and professionalism in everything you do
- Putting in diligent effort
- Dealing with 50+ calls on a daily basis
- Troubleshooting issues that may arise
- Handling customer complaints and providing appropriate solutions
- Ability to think on your feet and use your own initiative
- Liaising with dry cleaners and drivers to enable them to provide continued great service to the customers
- Weekend availability required for support
- You'll be required to work one weekend in every two as part of a fair and balanced rota
- There will be a three week training period in London, for which you must be able to attend
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