Customer Care Relationship Banker
On-siteSherman, Texas, United States
Sherman, Texas, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Receive incoming calls from customers and employees to resolve inquiries and build rapport while matching product needs with First United Bank offerings. Assist with card services and customer-facing technologies including online and mobile banking. Maintain comprehensive product knowledge to open new accounts, process certificates of deposit, and ensure accurate paperwork entry. Mentor peers on delivery processes and sales campaigns while consistently meeting performance goals. Participate in bank functions and community events as assigned. Complete annual compliance exams and adhere to all policies and procedures.
Required Qualifications
- High School Diploma
- Superior customer service skills
- Basic mathematics
- Ability to effectively read, write, and verbally communicate with customers and co-workers
- Ability to manage time effectively and work independently, without close supervisor
- Ability to use good judgment and exercise decision-making skills
- Critical Thinking
- Ability to multi-task
- Ability to practice active listening by actively looking for ways to assist customers through conversation
Desired Qualifications
- Some college
- One year of retail experience or equivalent customer service experience
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