Customer Care Receptionist

Answer inbound calls, perform initial triage, and solve non-technical cases while entering and processing product support requests. Direct callers to relevant internal departments and manage order status updates, account inquiries, and billing questions from resellers. Assist in CRM data entry to ensure accuracy and provide professional support to sales and operations staff. Participate in regular departmental meetings and complete other assigned duties. This role supports Brivo's global leader in cloud-based access control and video surveillance, leveraging diverse backgrounds to improve culture and products within a collaborative, one-team atmosphere.