Customer Care Receptionist

Answer inbound calls, perform initial triage, and solve non-technical cases while directing inquiries to relevant internal departments. Enter and process all inbound customer requests for product support, including order status updates, account inquiries, and billing questions from resellers. Assist in CRM input to ensure accurate data entry and detailed activity, and provide professional support to sales, operations staff, and other internal departments as needed. Participate in departmental meetings on a regular basis and perform other duties as assigned. This role supports Brivo's mission to make physical spaces safer, smarter, and more autonomous through its cloud-first AI platform.