Customer Care - Quality Control Supervisor
$78,000–$88,000 year
On-siteVancouver, British Columbia, Canada
Job Summary
Lead quality control activities on assigned residential projects, ensuring homes, common areas, and amenity spaces meet established standards and completion targets. Coordinate inspections, deficiency identification, corrective action plans, and project finishing activities to support homeowner orientations and occupancy milestones. Manage issue resolution by documenting deficiencies, assessing impacts to schedule and budget, and recommending solutions while coordinating with construction teams and trades. Provide day-to-day supervision, direction, and coaching to Customer Care team members, supporting performance, development, and operational priorities. Maintain project finishing schedules, track orientation appointments, and provide timely reporting to leadership. Monitor spending related to quality control activities and support trade accountability for timely completion of outstanding items.
Required Qualifications
- High School Diploma/GED
- Minimum 5 years of experience in residential construction, quality control, warranty service, customer care, project coordination, or a related field
- Strong knowledge of residential construction methods, building systems, finishing practices, quality standards, and BC New Home Warranty requirements
- Strong scheduling, planning, reporting, documentation, spreadsheet, Microsoft Office, and project tracking skills
- Strong written and verbal communication skills
- Comfortable working on active construction sites where PPE is required
- Ability to walk, stand, use stairs, kneel, reach, carry items, work in various positions, and lift up to 40 lbs
Desired Qualifications
- a college, trade, or technical diploma in construction or a related trade
- Experience with New Home Warranty, construction coordination, trade work, or working with a developer in development, construction, sales, customer care, service, or warranty
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