Customer Care Project Coordinator
$44,000–$58,000 year
On-siteWaunakee, Wisconsin, United States
Job Summary
Manage and oversee customer care projects from initiation to completion, collaborating with cross-functional teams to ensure project success. Provide excellent customer support by addressing inquiries or concerns promptly, analyzing project data to identify areas for improvement, and troubleshooting issues to relevant resources. Spearhead and execute projects within stipulated timeframes, ensuring service readiness through quality checks while guiding cross-functional teams. Effectively communicate verbally and in writing to resolve everyday issues for assigned clients. This role requires technical acumen and strong organizational abilities to handle multiple concurrent requests. Additional work hours may be required, and occasional travel to client sites is needed.
Required Qualifications
- Minimum of a high school diploma or equivalent
- Technical Writing Skills
- 3+ years experience in Customer Support
- 3+ years in a Project Management setting
- Travel to client sites is occasionally required
- Candidates must be able to pass a pre-employment background screening which include a drug and background test
Desired Qualifications
- Prefer 3+ years experience in Customer Support
- Prefer 3+ years in a Project Management setting
- Customer satisfaction focused
- Builds positive relationships with internal and external customers
- Effective communication (internal/external – written/verbal/phone)
- Highly organized and can manage multiple issues simultaneously
- "Can-Do" attitude
- High professional and personal ethics, values, and integrity
- Ability to lead meetings
- Self-sufficient and flexible contributor within a team-orientated environment
- Technical skills include Internet, Microsoft Word, Excel, Power Point, along with general computer input/output file processing structure
- An independent, self-reliant, and adaptable contributor within a team-oriented environment
- An effective problem-solver, dedicated to prompt resolution and clear communication with clients and relevant internal team members
- Positive and open to learning new experiences and skills
- Basic understanding of project management principles
- Upholds professionalism and remains focused in a dynamic and evolving environment
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