Customer Care & Order Operations Vietnam Lead
On-siteHo Chi Minh City, Ho Chi Minh City (HCMC), Vietnam
Job Summary
Lead strategic direction and operational management for Vietnam Customer Care & Order Operations, orchestrating the end-to-end order-to-cash journey to deliver seamless transactional customer experiences. Manage order management, field inventory, and Go-direct/forward stocking location activities while deploying standards and tools across the region. Partner with commercial organizations and global functions including demand planning, supply network, and delivery operations to enable revenue targets and achieve annual goals for service, cost, quality, and inventory. Ensure compliance with quality, financial, and HR policies while cultivating external and internal relationships focused on customer satisfaction and talent retention.
Required Qualifications
- MBA (Operations Management preferred)
- Bachelor's degree in business, economics or engineering
- 7+ years of Supply chain, Customer service experience
- 3+ years in leadership roles managing a team
- Ability to cultivate an environment focused on customer satisfaction through building productive external and internal relationships
- Ability to build strong partnerships across the organization and influence strategy and decision making
- Ability to analyze customer needs through soliciting, evaluating and acting on customer feedback
- Ability to navigate a highly matrixed organization
- Ability to attract, retain and develop a highly skilled workforce
- Physical Job Requirements
- E-Verify employment authorization
Desired Qualifications
- Operations Management
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