Customer Care Operations Specialist (12 mth)
HybridHigh Wycombe, England, United Kingdom
Job Summary
Support the day-to-day operation of Customer Care by resolving complex queries, balancing priorities, and partnering with the Senior Customer Care Manager to achieve departmental KPIs and service level agreements. Analyze performance data to identify trends, proactively troubleshoot system issues, and champion continuous improvement across the department. Lead regular 1:1s with direct reports to provide coaching, development support, and meaningful quality assurance feedback while building strong relationships to deliver Customer Care objectives. This 12-month maternity cover contract offers a competitive salary, 25 days holiday, and company-funded health insurance within a growing business focused on circular and responsible practices.
Required Qualifications
- A customer-first mindset, with a genuine passion for delivering exceptional service
- Previous people management or team leadership experience, with a proven ability to coach, support and develop others
- Resilience and adaptability to thrive in a fast-paced, ever-evolving environment
- A proactive, resourceful and solutions-oriented approach to problem solving
- Strong analytical skills and attention to detail, with the ability to spot trends and uncover insights within data
- Confidence using technology and systems, with the ability to quickly learn new platforms and troubleshoot issues
- Excellent communication skills, both written and verbal, with a positive, collaborative and enthusiastic approach
- Strong planning and organisational skills, with the ability to manage competing priorities effectively
- A continuous improvement mindset and a desire to make a positive impact for both customers and colleagues
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